Call Center Games That Drives Your Call Center Agent Performance Download

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Call Center Games is designed to help you drive performance, by using healthy competitive challenges, that increase morale, productivity and competition within your teams and call center.


“As a call center manager, I know the impact of energy charged games on the sales floor. Call Center Games provided me with proven templates to use with our teams. This is a valuable document.”

I want to make it clear that this is not the case with all members of the call center community; however, as you know, absenteeism, poor performance and call center attrition, are just symptoms of poor employee engagement.

The fact that I understood the situation so well is is exactly why I was looking for a solution… a way to help my teams.  Then it came to me – we needed to make it fun.  To engage the employee.  I knew that I could help employees have fun in the workplace.  I knew that engaging the employee would lead to improved performance, as well.

My solution did the trick.  Today, we have fun and increase performance by focusing on contests and games.

This Solution – Call Center Games – contains over 100 incredibly useful templates to improve all levels of performance.  Each template is designed to help motivate your team, which improves morale, resulting in improved sales performance.

With Call Center Games, your results will be outstanding and better yet they will be easily achievable..

Reason one: I’ve been in the call center business for over 18 years and I know this product – Call Center Games – produces results.

When I used these games as a supervisor, I was able to achieve the highest producing sales teams, consistently.  Everyone wanted to know my secret…because I had the lowest attrition, the lowest absenteeism and the highest conversion rate.

Reason two: I have personally witnessed the success other supervisors and managers have achieved. They have improved all aspects of call center management, sales, quality, customer retention and any metric they used call center games to improve.

Reason three: Call Center Games is easy to follow and incredibly easy to start. Each game provides a purpose, description,, suggested supplies list and a follow-up form to get feedback from your team members so you can constantly improve your process.

Reason four: Call Center Games is a complete turn-key solution to improve performance and morale of your team(s).

If you are looking for new ways to motivate your team…if you are looking for new methods to make call center work fun and exciting…if your looking for activities to boost morale and drive performance, look no further.  It’s Here.  Let’s take a look at all the benefits you’ll receive.

Each activity was provided by supervisors who tested the success on their teams.  They recorded the impact and compiled lists of necessary supplies and possible prizes.  Gathered by CallCenterBestPractices.com for your benefit this group of games is innovative and fun.

There is an idea in here for every team.  With over 100 different contests, games and activities you will not miss a beat!

Call Center Games is designed to make call center work fun, increase morale and help you drive performance the easy way.

“I am a new Operations Manager in our 600 seat call center and I got one of the toughest teams – absenteeism was running wild and our performance was by far the worst in the center. I used your Call Center Games and my team quickly moved into the top spot. Now everybody thinks I am an awesome leader. Thanks!”

“These games were easy to follow, set up and run. I let my team choose from a group of 5 activities to get them even more involved. They really enjoyed winning and seeing their performance improve.”

“I was just out of ideas for new performance drivers and it was clear my team’s morale was low. After running a few suggested contests our sales were higher and I could tell the team was enjoying work.”

“Our employee base was not happy and it was affecting our performance.  So we decided to give Call Center Games a chance. Almost immediately, people began to have fun and focus on healthy competition.  I highly recommend this tool to all call center leaders.”

“I’m the training manager for a large Outsourced call center. We had difficulties hitting our clients goals but we used call center games to change all of that.  Our employees really seem to enjoy the competition and other areas such as attendance, has improved.”

Call Center Games is a collection of sales and productivity improvement games that has proven a guaranteed success rate over the past 18 years. You will find that each one of the templates has been organized and laid out so you can start improving performance immediately. (Just Updated!)

The value of this collection is 10 times that of the price. As yourself..what could this be worth to you? What is having the ability to improve performance almost immediately worth to you?

You get a 60-day trial of our call center games package, with over 105 games.  Plus a complete description of all the games and supplies needed.  You get instant access and a 100% satisfaction guarantee!

If you respond right away, you pay only… $17 (This is a special offer and will not last! I reserved the right to increase this price without notice, so take action today.)

Since I know it’s 100% to your benefit to act right away, I want to make this easy for you.  We’re providing even more reason why this opportunity should not be passed up.  We’re giving you additional incentives – giving you every possible reason – to say YES today! If you respond immediately, you’ll also receive the following:

Bonus One: How Did It Go Form! We’ve also added our own “How…

Call Center Games That Drives Your Call Center Agent Performance

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Call Center Training To Improve All Call Center Metrics Download

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How would you like to have a call center training tool that created self-directed, high performance work teams and allowed your front-line leaders to become call center leadership stars?


What would it mean for your contact center, if you were able to hit all of your goals, all of the time?

Imagine the positive environment that would be created from the confidence that you and your teams would have.  Does this sound like something that is within your reach?  

I know it sounds a little far-fetched, but I’ve experienced first hand the power of this call center leadership development program and the results that can be achieved by using it.

How would you like to have a call center training tool that created self-directed, high performance work teams and allowed your front-line leaders to become call center leadership stars? What would it mean if you could? 

Our results weren’t always top rated.  And if you continue reading I’ll share how we went from failing to achieving amazing success, using “Leading For Results.”

Several years ago I made the transition from running several teams in a call center for an Insurance company to an Operations Manager for a Call Center Service Bureau (Outsourcer). 

When I interviewed for the position I was told that many things were wrong with the account that I would be working on.  I soon learned they weren’t kidding. Fast forward to graduation day…

I went through the call center training that the agents went through, so I thoroughly understood the project.  That tuned out to be a good idea, but on graduation day my boss resigned and the director told me that I was qualified to run the account and put me in charge.

One of our client’s key performance indicators was service level, which is basically the percentage of calls answered in a prescribed number of seconds.  Our client’s was 80% in 20 seconds or less.  We were at 38% for the day so far, with it dropping quickly.

Shortly after I was informed that I was in charge, I learned that we had a weekly call with the client, and that was scheduled for 1:00 that same day.

Quality was extremely low, attendance was low, attrition was high and overall performance by our team was not impressive, to say the least.

As I would learn, creating a solution would require a 2-step approach.  I needed a quick fix, but I also needed to build a long-term solution.

We quickly went from missing every Key Performance Indicators to meeting and even exceeding all of our goals.

We rapidly became the top center for our client. In fact, they started modeling what we were doing and applied it to their internal call center as well as the other vendors they used.

I personally benefited as well.  My salary doubled and I became recognized as a performance expert.

Our short-term solution was incredibly powerful but it was somewhat reactive and my vision was on creating something more proactive.

What I learned was that I could utilize both solutions to provide a one-two punch to improve our call center performance. This system was developed several years ago and I have used it in every new challenge I’ve been faced with.

You might be wondering why I decided to share my solution.  The answer is really simple, however I have two reasons:

I’m pleased to introduce “Leading For Results”, the most powerful and comprehensive call center training tool on the market today.

It was developed by many of the top call center training and operational leaders in our industry. Leading For Results has a proven track record of developing front-lined leaders and providing them with the tools to drive call center performance.

This call center training was designed to create self-directed, high-performing call center teams that always achieve their goals. If they achieve their goal that means you’re achieving yours, right?

If your team is not achieving goals consistently, if your clients, customer and senior leadership are unhappy and if you have low morale and high attrition, Leading For Results is for you.

I’m often asked to share my techniques that I use to drive call center performance.  And as a consultant I normally don’t do that free of charge, but I want to share a very simple technique that is very powerful.

It’s a simple process of ranking your employees based off of your key performance indicators (KPI’s).

On a spreadsheet list all of your employees to the left, and under the columns list all of the KPI’s.  Document each of the KPI’s for each employee and apply an over all weighting and rank based on that rating.  Categorize your employees ranking as either “A”, “B” or “C” – “A” being the best.   Take the top 20% and give them a classification of an “A”, then take 50% and give them a “B” ranking and then apply the remaining 30% as “C” reps.

Reward the “A” and coach the “C” reps. Performance will improve immediately and exponentially, guaranteed!

Here’s your opportunity to get Leading For Results (hands-down the best call center training available.) 

And to motivate you to take action today, I’ve added several fast action, top rated bonuses that I know you’ll love and that will help you achieve your goals.

I’ll share that with you in a moment but first remember this call center training was developed by industry experts to help fill the gap many front-line leaders experience when trying to drive call center performance.

This is a proven tool that works.  It has been used in many of the top organizations, including call center outsourcers with outstanding results.

As a result, coming up with a…

Call Center Training To Improve All Call Center Metrics